Published: Apr 13, 2009 - 11:30 pm
Story Found By: Harith 1502 Days ago
Category: SEM
4 Comments
4 Comments
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Comments
Another great article by Lisa Barone. I actually heard about it from our SMM guy before I saw it here. He loved it! Thanks yet again for the great info.
Should be a must-read for every corporation with 1 employee or more.
FeedbackJar.com already allows business owners to reply back publicly. They also allow the customers to help each other through public posts.
Why wouldnt this be a good thing? Seems like one-way communication is never as good as two-way communication. And as the author points out, there are some people who are just out for blood - for whatever reason. Its not exactly fair to give them the mic without an opportunity to respond.I think the idea that you can, or that it is even admirable, to flame people or businesses publicly online is just not appropriate. Yes, there needs to be accountability. No doubt. But there also needs to be respect. When you have a legitimate issue, you should be able to share it with the public - with respect given to all parties. Perhaps this change will be a good balance...