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Miriam Ellis lays out the cruxes of the review policies for the top eight local search portals--whether they allow customers or business owners to edit, delete, or respond to reviews. She also offers great examples and advice on SMB reputation management. One of the best articles I’ve read this year.
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from MiriamEllis 1969 Days ago #
Votes: 0

David,I’m so flattered by your kind summary comment above! I find this such an interesting topic and follow the world of reviews like some people follow their favorite TV show. Thanks so much for the Sphinn!Miriam

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from belasco99 1968 Days ago #
Votes: 0

must read for small business owners

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from MiriamEllis 1968 Days ago #
Votes: 0

Mike, thanks for saying so, and thanks for the sphinn!

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from thesayregroup 1966 Days ago #
Votes: 0

Great tips that many people do not even know about. I run an online reputation management company so I have read many stories of company’s trying to sue and about 9/10 it backfires and they get flooded with more bad reviews. Also if you get some backlash the word of mouth about your company sueing over "internet comments" isn’t the best for public relations as no one likes someone who sues over something not that serious. Reputation management can be very tricky.

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