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A really great overview of what goes into a user-friendly, customer service-oriented online shopping experience. Many small retailers may not have the budget/technical setup to implement all of these things, but it's something to strive for in any case.
Comments1 Comments  


from marketingmyinternet 2726 Days ago #
Votes: 0

Good article. It really is pretty simple to implement some of these things to strive to go that extra mile for your customers. For example, we have implemented live chat in our website and it has done wonders for our conversion rate.

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