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How do you respond to a negative comment in an online community,  on Facebook? Shut the Page down, ban the commenter, suck up to them? How about a bitchy tweet on Twitter? Fight with them? Ignore them? Promise to do better? Many social media guidelines have a one-size-fits-all approach when it comes to addressing negative criticism in social networks, but assessing the situation and the potential positive vs negative outcomes of responses is a skill that comes from experience. PS:  Your marketing intern may not have that skill!
Comments1 Comments  


from goadventure 2551 Days ago #
Votes: 0

Having a negitive opinion on something can sometimes give you a sense of authority,

it's terribly easy to offer negitive feedback on something, and for those without integrity its a honest and as hardworking as you are going to find some naysayers.

Story was a merchant acount was really bad, stole a members money so they spread bad news about them online.

There response was, this member was selling merchandice that looked nothing like his advertisment. Got a lot of chargebacks, so they the merchant account company froze his assets in his account. For good honest reasons.

However when you look online, you see complaints about them. This is sad, as it's not always the honest ones doing the complaining.

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