News Source: http://www.ask-kalena.com
Published: Jan 04, 2008 - 12:33 am
Story Found By: Kalena 1501 Days ago
Category: Sphinn Zone
14 Comments
Sorry this site requires JavaScript to be enabled in your browser. See the following guide on How to enable JavaScript in Internet Explorer, Netscape, Firefox and Safari. Alternatively you may be blocking JavaScript with an advert-related or developer plugin. Please check your browser plugins.
News Source: http://www.ask-kalena.com
Published: Jan 04, 2008 - 12:33 am
Story Found By: Kalena 1501 Days ago
Category: Sphinn Zone
14 Comments
Upcoming Conferences
Search Engine Land produces SMX, the Search Marketing Expo conference series. SMX events deliver the most comprehensive educational and networking experiences - whether you're just starting in search marketing or you're a seasoned expert.
Join us at an upcoming SMX event:
- SMX West - Feb. 28 - Mar. 1, 2012
- SMX Munich - Mar. 27-28, 2012
- SMX Toronto - Apr. 25-26, 2012
- SMX Sydney - May 1-2, 2012
- SMX London - May 15-16, 2012
- SMX Advanced Seattle - June 5-6, 2012
- SMX Paris - June 7-8 2012
- SMX Melbourne - Aug. 2012
- SMX East - Oct. 2-4, 2012
- SMX Stockholm - Sept. 15-16, 2012
- SMX Social Media Marketing - Dec. 2012
Latest News From Marketing Land
- Marketing Day: February 10, 2012
- Report: iPhone, iPad Now Drive More Web Traffic Than Mac OS
- Drawing Out Your Affiliate Program Marketing Plan
- Is Yahoo About To Make Another Big Mistake — With Its Display Ad Business?
- Google Analytics For The Enterprise: Perception & Reality
- - See more news at Marketing Land -
Upcoming Webcasts
Learn more about search marketing with our free online webcasts and webinars from our sister site, Search Marketing Now. Upcoming online events include:
- The Inside Scoop on Automating and Optimizing Your PPC Campaigns - February 21, 2012
Latest News From Search Engine Land
- Google’s Recent Domain Registrations: Labs, Screenwise & AdWords
- Google AdWords Gets Shared Lists To Eliminate Duplicate Data Entry
- SearchCap: The Day In Search, February 10, 2012
- Now, Mitt Romney Has A Santorum-Like Bing & Google Problem
- Search In Pics: Google Sugar Cube, Yahoo Valentines & Chrome M&M’s
- - See more news at Search Engine Land -
Comments
GRRRR, I hate telemarketers!!! Boooo
She’s lucky she didn’t get the whistle. I keep a whistle next to the phone now, but I couldn’t find it when she called so she only got the Duran Duran punishment, LOL.
Yea, The Reflex did the job good enough. lol
My favourite way of dealing with telemarketers is to turn it around and start asking them really personal questions... they always hang up!
Actually, there’s an easier way to deal with this without giving some poor schmuck a hard time. When I get a call like that, I almost immediately interject with "I’m not interested, thank you, goodbye". At that point I’ve said no politely and if they continue to talk, then I hang up.
The "poor schmuck" shouldn’t have called me back when I hung up on her. She wasted my time so I thought it was only fair I wasted hers.
OMG - whoever stumbled this, thank you. My server overloaded with the traffic, but still - thank you!
Gotta love the cross polination of SU from Sphinn!It’s a hard-ass job, in a high-pressure environment. I feel bad for the call-center ppl, but then again you need to understand when to fold...
oooo.... I to the precipice of HOT fer ya K. One more and we’re golden..... I just LOVE doing that.... Let’s crash the server again.... he he.... weeeeeeeeeee....
Yeehaw, I see flames. Thanks all :-)
That’s aweful Kalena. They actually had the nerve to call you back immediately after the frist hangup? Pathetic. At least you know how to make their calls worth their time, haha.
@ Tanner - yep. I couldn’t believe it either, which is why I had to do something.
On Wall Street the newbies are assigned to cold calling, given scripts, and monitored for the way the handle all forms of rejection. The mentor coaches them on how to react, and sometimes it is very, very ugly. These cold callers get berated constantly, in a hazing fashion, all the while knowing their monthly pay check depends on both their success and how well they please their upline of mentors. If you ever want abuse, take that job. It’s a tough job, and one all brokers go thru. When I worked with Wall Street firms I heard so much of these Scipt Kiddies I learned their scripts and responses. When I started getting calls myself, I played them against their own scripts. Just ask them the things you know they aren’t prepared for, and help them along the process of humiliation. My wife was less forgiving... she had gone thru the process herself and actually held them to a higher standard. She’d query them but when they responded incorrectly, she’d let them know they screwed up, what they should have said, and sometimes even offer them a second chance. I guess that was worse... getting topped by a female you cold-called, getting shown how badly you had executed by none other than your mark, and then being reminded you had been screwed by the lead broker as well (the person who sold you a lead that was, in fact, another broker at home).I think it’s all fair game except the whistle... no need to actually hurt someone just because they are trying to do their job and support a family.
I think you named the wrong cow in the story. Jeez...