It’s one of those "it’s about time someone spoke up about this" type of blog post. Matt Leveque (Mattel) discusses how his experiences with the Search Engine Reps have been "a little less desired of late" and they need to improve their customer service process and make better decisions so they can help agencies create one piece flow of information back to the client.
5 Comments
5 Comments
Comments
My God this post needs to go hot. An absolutely fantastic article that couldn’t be more true. We went through 7 different SE reps in 2007 and we are still not happy with what we are getting. Hopefully some of the SE agency managers will read this.
Sounds like this guy knows what he’s talking about.
Excellent article - I couldn’t agree more.
ditto ditto ditto!
I think my biggest issue with them all is that they all seem to keep coming up with more ways to spend more money and not coming up with anything to actually improve conversions or sales.