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"If a web site falls in the search engine forest, would anyone hear it? If the web site belonged to Victoria’s Secret, it wouldn’t be missed by a shopper like my young adult daughter. She doesn’t need search engines to find Victoria’s Secret products."
6 Comments     

Comments

from baiduyou 430 days ago #
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Articles like this are great for getting people thinking about usability and improving conversion rates but don't really have much meat to them.

For anyone with more than a passing interest in the field I'd recommend picking up a copy of 'Call to Action' by the Eisenbergs or spending a day digesting Uncle Jakob's wisdom at Useit.com.


from eKstreme 430 days ago #
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Best quote: "Persuasion Requires Comfort and Trust". 

from SpostareDuro 430 days ago #
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ekstreme: oh if only everyone realized that. the world would be a happy place.

from cre8pc 430 days ago #
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Lyndon, thanks for Sphinning this!!  :)

from Lyndon 429 days ago #
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Thanks for writing it, I am sure Sphinning it was as lot easier than writing it ;)

from tracischarf 429 days ago #
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In addition to "Persuasion requires comfort and trust", my other favorite quote is, "Persuasion is not about manipulation".  Thanks, Kim, for a great article!


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