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Sphinn Home » Social Media
Trolls or Upset Customers? Do You Know the Difference
Social Media News Source: http://www.searchmarketinggurus.com
Published: May 15, 2008 - 04:14 pm
Story Found By: cre8pc 1366 Days ago
Category: Social Media
With fears of negative comments, blog posts or being flamed in a community, understanding the difference between a passionate (but upset) customer and a troll can mean a huge difference in time spent on resources to defend accusations and opportunities to turn a focused detractor into a passionate advocate.
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from SpostareDuro 1366 Days ago #
Votes: -4

do the supposed ’trolls’ have valid reasons for being complaintants? if so..troll on baby! ;-) should only the ’goody goody’ things be noted in the blogosphere? how bout owning up to what we do as individuals? dont do things that bring about complaints? hmm, now there’s a concept.

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from SlightlyShadySEO 1366 Days ago #
Votes: 1

@SpostareDuro I agree to a large extent. I don’t have an issues with "trolls" or complaints or whatever. They’re necessary. But that said, it’s nearly impossible in some cases to just not "do things that bring in complaints". For instance, one product I used to promote is a free trial for a subscription service. It says in large, bold letters that if you do not cancel, you will be charged after the trial is up.And people still complain. Like crazy. Because they decided not to read the large bold text by the payment form.I feel like there’s always going to be complaints, regardless of good someone runs their business.

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from SpostareDuro 1366 Days ago #
Votes: -3

of course there’s always going to be complaints. my only point was, the only true reptutation management tool we have at our disposal is not doing things we fear will be exposed or complained about. that’s all we have to ’bank’ on. everything else is after the fact.judging by the way i have received negative votes on my last comment, i see some people do not believe that what we give is relevant to what we receive? or were the negative votes due to the fact that it’s a gang up thing? haha..it’s all good. i have nothing to hide. spank me please. i kinda like it. ;-) http://sphinn.com/story/46440

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