Sphinn Home » Networking
Avatar Went Hot: May 15, 2008 - 4:14 pm
Posted By: cre8pc 52 days ago
Topic Type: News Story (Jump to http://www.searchmarketinggurus.com)
Category: Networking
With fears of negative comments, blog posts or being flamed in a community, understanding the difference between a passionate (but upset) customer and a troll can mean a huge difference in time spent on resources to defend accusations and opportunities to turn a focused detractor into a passionate advocate.
3 Comments     

Comments

from SpostareDuro 52 days ago # - show/hide this comment
Votes: -4 | Vote:
+ -

do the supposed 'trolls' have valid reasons for being complaintants? if so..troll on baby! ;-) should only the 'goody goody' things be noted in the blogosphere? how bout owning up to what we do as individuals? dont do things that bring about complaints? hmm, now there's a concept.

from SlightlyShadySEO 52 days ago #
Votes: 1 | Vote:
+ -

@SpostareDuro I agree to a large extent. I don't have an issues with "trolls" or complaints or whatever. They're necessary.
But that said, it's nearly impossible in some cases to just not "do things that bring in complaints". For instance, one product I used to promote is a free trial for a subscription service. It says in large, bold letters that if you do not cancel, you will be charged after the trial is up.
And people still complain. Like crazy. Because they decided not to read the large bold text by the payment form.
I feel like there's always going to be complaints, regardless of good someone runs their business.

from SpostareDuro 52 days ago # - show/hide this comment
Votes: -3 | Vote:
+ -

of course there's always going to be complaints. my only point was, the only true reptutation management tool we have at our disposal is not doing things we fear will be exposed or complained about. that's all we have to 'bank' on. everything else is after the fact.

judging by the way i have received negative votes on my last comment, i see some people do not believe that what we give is relevant to what we receive? or were the negative votes due to the fact that it's a gang up thing? haha..it's all good. i have nothing to hide. spank me please. i kinda like it. ;-) http://sphinn.com/story/46440


Log in to comment or register here.

Top 10 Most Sphunn
In What's New

  1. Let Me Count The Ways: Enumerated S... (21)
  2. Sphinn It Plugin For Wordpress (18)
  3. Adobe trying to marginalise Silverl... (17)
  4. Running Micro-Sites and Reducing Ho... (17)
  5. Digg Burns As Rose Fiddles (11)
  6. Google Uses 613 Words About Adding ... (11)
  7. What’s Better : Long Copy Versus Se... (10)
  8. Google trying patent "FriendRank" (... (10)
  9. 10 Greasemonkey Scripts That Make L... (8)
  10. Google results have reached an all ... (8)

Latest Comments

Search Marketing Expo

Save the date for:
• SMX Local & Mobile - San Francisco, CA (July 24-25) See the agenda, and register now!
• SMX Sao Paolo - Brazil - (Aug. 7-8)
• SMX China - September 23 & 24, 2008
• SMX Stockholm - September 23 & 24, 2008
• SMX East - NYC - (Oct. 6-8) Registration is now open.
• SMX London - November 4 & 5, 2008