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As with any business, customer retention is far more valuable than customer acquisition. Companies that succeed in the long run are the ones that invest heavily in keeping their customers satisfied, rather than only spending money to acquire new ones.
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from mrgarylee 109 days ago #
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haha . . did you write this post after all the ranting I've been doing to you over IM? hahaha

from DaveDavis 109 days ago #
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I didn't write it :)

I punch walls after listening to YOUR rants. Blogging just wouldn't cut it ;)


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