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It’s not knowledge of the latest technology or algorithm. Its enthousiasm and empathy for your clients
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from kichus 2296 Days ago #
Votes: 1

AFAIK KPI (Key Performance Indicators) should be something measurable. Is that what you mean? or is that only me?     

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from mphung 2296 Days ago #
Votes: 1

Yeah, KPIs have to be measurable in numbers. Back when I was working in e-commerce, having actual KPIs -- performance baselines, "measurable" measures of success, etc -- was one of the most rewarding aspects of my job. KPIs were things like: # of orders, # of return visitors, avg cost per acquistion. These days we spend so much time talking about "conversations" I feel like we’ve all forgotten the concept of KPIs... and revenue-based business models.

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from kichus 2296 Days ago #
Votes: 1

I wonder all those who voted the post think the Title is correct? or they just didn’t care what it is?   

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from monchito 2296 Days ago #
Votes: 0

very true, a KPI is something you can measure, but i honestly could not find a better word to describe what i meant, so i ’broadened’ the definition. Call it ’writer’s freedom’ or just plain bad english

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from monchito 2296 Days ago #
Votes: 0

p.s.: i’ve changed the ’KPI’ part to ’success factors’. It’s a really ugly term though ;(

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