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Matt posted today on his blog the following question:
"What are the metrics that argue for having someone engage with a community, listen to feedback, and push for changes? Any smart person intuitively knows that good community relations are a solid idea, but how do you prove that? In a company of size X, how many people should pay attention to or be dedicated to community relations? I’d be interested if other people have thought about the business case for goodwill, or know of resources that discuss this."

I allowed myself to translate "company of size X" to Google ;)
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