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A look at Comcast’s quick response to a customer on Twitter and some of the more robust tools that a company that large may be using to monitor it’s online reputation.
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from DianeV 1310 Days ago #
Votes: 1

Of course, they’ll have to solve this little problem:http://biz.yahoo.com/ap/080711/internet_regulation.html?.v=5

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from iamdavidk 1306 Days ago #
Votes: 0

As much as I didn’t want to believe it, Comcast is providing real customer service through Twitter. My tweet about a billing issue was handled by @comcastcares today and within hours an associate called with an update.  The final resolution exceeded my expectations and everything was taken care of the same day.There is still a long way to go (their practice of hiring contractors as installation techs is frustrating) from the problems I had when my cable was installed.  I was so upset that I posted the technician on YouTube.

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