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Avatar Went Hot: July 11, 2008 - 11:24 am
Posted By: YoungMaster 59 days ago
Topic Type: News Story (Jump to http://blog.vkistudios.com)
Category: Other Social Media
A look at Comcast's quick response to a customer on Twitter and some of the more robust tools that a company that large may be using to monitor it's online reputation.
2 Comments     

Comments

from DianeV 56 days ago #
Votes: 1 | Vote:
+ -

Of course, they'll have to solve this little problem:
http://biz.yahoo.com/ap/080711/internet_regulation.html?.v=5

from iamdavidk 52 days ago #
Votes: 0 | Vote:
+ -

As much as I didn't want to believe it, Comcast is providing real customer service through Twitter. My tweet about a billing issue was handled by @comcastcares today and within hours an associate called with an update.  The final resolution exceeded my expectations and everything was taken care of the same day.

There is still a long way to go (their practice of hiring contractors as installation techs is frustrating) from the problems I had when my cable was installed.  I was so upset that I posted the technician on YouTube.


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