NYTimes.com - An example in Tweeting and Blogging shows how the future of customer service and engagement might look at Social Media weaves into our lives.
Comcast has come a long way from the sleeping technician to Twitter. But I wonder if it’s really helping where it counts.
1 Comments
Comcast has come a long way from the sleeping technician to Twitter. But I wonder if it’s really helping where it counts.
1 Comments
Comments
After a recent outage, I got a phone call from a Comcast exec saying that he read the post and wanted to make sure everthing was okay. Still had the downtime but I thought it was a nice touch.