Google Lowers The Bar On Customer Service Yet Again

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Sphinn It!

Went Hot: Aug 04, 2008 - 09:35 am
Posted By: MarketingMinefield 595 Days ago
Source: http://smackdown.blogsblogsblogs.com
Category: SEM

According to Google themselves, their goal is to hire people who are "as passionate about their lives as they are about their work" - so why is it that a company that’s concerned about the quality of their employees can’t seem find anyone decent for their customer service department?

11 Comments

Comments

from earlpearl 594 Days ago #

Votes: 1

Smackdown: You crack me up. Excellent article. One question, though. Why are all your "advisors" women? Meanwhile, I wonder if Google hiring is two tiered. Could they treat the engineers/programmers like royalty and the customer service folks like dirt? Don’t know. I think we need a scoop to find out what is going on at google customer service! :D

from mvandemar 594 Days ago #

Votes: 2

Heh, first time I’ve seen a desphinn because someone had too much difficulty figuring out how to comment. :P@ep - The all women thing was coincidence. :)As to the customer service, I am wondering if they might have even outsourced that, so Google standards wouldn’t actually apply.

from Skitzzo 594 Days ago #

Votes: 1

Lol love the desphinn for this! Um I can’t figure out your captcha (which has nothing to do with the quality of the post) so I’m going to vote you down.... quality.

from ANOnym 594 Days ago #

Votes: 0

Well, it proves that Kim is right and our SEO ladies are great :)http://cre8pc.com/blog/archives/494

from eKstreme 594 Days ago #

Votes: 0

The sad part is that the initial email is most likely an automated mail-out at a set time after the last campaign has finished. I’ve gotten many times before.The sadder part is the response from *human beings* sounds as automated as the inital mail out.The saddest part is we still think Google employs people instead of just running off the back of a huge algo.

from sza 594 Days ago #

Votes: 0

Google’s almost autistic non-communication is a very strong pattern wherever you look (AdWords, AdSense, webmasters, helpful comments sent to them etc.). Might even be considered part of their modus operandi.They just clearly don’t subscribe to the idea that they should communicate in a human way; they believe it can also be handled by 5% human intervention, 95% algo.

from Halfdeck 594 Days ago #

Votes: 0

"However, in my experience the reps at Google AdSense and AdWords seem to have problems with some of the most basic concepts of communication."Not only do they suck at communication they seem to have difficulty thinking in a straight line.

from samcasuncad 592 Days ago #

Votes: 0

Maybe it’s one of them who desphunn this good one..eh.

from MasterofPuppets 592 Days ago #

Votes: 0

Great article. I don’t think it’s just Google that has poor customer service these days. Anybody who lives in Florida can tell you the horrors of dealing with Bellsouth (phone company) customer service. I guess maybe if companies started paying customer service reps more than minimum wage while working in a hostile boiler room atmosphere, they might actually be worth dealing with. For me, I try to avoid phone calls to customer service under any circumstances.

from mvandemar 591 Days ago #

Votes: 1

Gee Darren, with those high reading comprehension levels and slick analytical skills you have, you should see if Google Customer Service has an opening. :)

from JohnHGohde 250 Days ago #

Votes: 0

The PuzzCAPTCHA on comments submit for this news story are so horribly bad. That I will give you 30 seconds to solve the puzzle, before I will Sphinn you.