- 44
- Sphinn It!
Posted By: MarketingMinefield 595 Days ago
Source: http://smackdown.blogsblogsblogs.com
Category: SEM
11 Comments
11 Comments
Search Engine Land produces SMX, the Search Marketing Expo conference series. SMX events deliver the most comprehensive educational and networking experiences - whether you're just starting in search marketing or you're a seasoned expert.
Join us at an upcoming SMX event:
Learn more about search marketing with our free online webcasts and webinars from our sister site, Search Marketing Now. Upcoming online events include:
Comments
Smackdown: You crack me up. Excellent article. One question, though. Why are all your "advisors" women? Meanwhile, I wonder if Google hiring is two tiered. Could they treat the engineers/programmers like royalty and the customer service folks like dirt? Dont know. I think we need a scoop to find out what is going on at google customer service! :D
Heh, first time Ive seen a desphinn because someone had too much difficulty figuring out how to comment. :P@ep - The all women thing was coincidence. :)As to the customer service, I am wondering if they might have even outsourced that, so Google standards wouldnt actually apply.
Lol love the desphinn for this! Um I cant figure out your captcha (which has nothing to do with the quality of the post) so Im going to vote you down.... quality.
Well, it proves that Kim is right and our SEO ladies are great :)http://cre8pc.com/blog/archives/494
The sad part is that the initial email is most likely an automated mail-out at a set time after the last campaign has finished. Ive gotten many times before.The sadder part is the response from *human beings* sounds as automated as the inital mail out.The saddest part is we still think Google employs people instead of just running off the back of a huge algo.
Googles almost autistic non-communication is a very strong pattern wherever you look (AdWords, AdSense, webmasters, helpful comments sent to them etc.). Might even be considered part of their modus operandi.They just clearly dont subscribe to the idea that they should communicate in a human way; they believe it can also be handled by 5% human intervention, 95% algo.
"However, in my experience the reps at Google AdSense and AdWords seem to have problems with some of the most basic concepts of communication."Not only do they suck at communication they seem to have difficulty thinking in a straight line.
Maybe its one of them who desphunn this good one..eh.
Great article. I dont think its just Google that has poor customer service these days. Anybody who lives in Florida can tell you the horrors of dealing with Bellsouth (phone company) customer service. I guess maybe if companies started paying customer service reps more than minimum wage while working in a hostile boiler room atmosphere, they might actually be worth dealing with. For me, I try to avoid phone calls to customer service under any circumstances.
Gee Darren, with those high reading comprehension levels and slick analytical skills you have, you should see if Google Customer Service has an opening. :)
The PuzzCAPTCHA on comments submit for this news story are so horribly bad. That I will give you 30 seconds to solve the puzzle, before I will Sphinn you.