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Pamela Lund, who I accused of having emotional intelligence, gives three steps for avoiding and dealing successfully with unhappy clients.

Awesome presentation she gave at ScarySEO!

Its actually applies to any clients in any industry... not just SEO.
Comments6 Comments  

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from bbcarter 2003 Days ago #
Votes: 1

Whoops, wrote here instead of in the sphinn description!  I was just so excited to submit this... :-)

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from pamcakes 2003 Days ago #
Votes: 0

Thanks for the Sphinn Brian!  The principles in my presentation not only work for any client but also bosses and coworkers.  So don’t skip reading it just because you don’t deal directly with clients.

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from Purposeinc 2003 Days ago #
Votes: 0

Those are good fundamentals to follow.Thanks Pam!dk

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from yetanotherben 2003 Days ago #
Votes: 0

Just commented on the post itself, but just wanted to say great Sphinn!  A good practice reminder is always good to have!  More Sphinns like this, please!Cheers,Ben M

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from nBridges 2003 Days ago #
Votes: 0

If Customer is unhappy find the cause of it and solve it, it can’t be that difficult. I think the difficult part is to deal with unreasonable clients, as ONLY then you get problems and difficulties.Pushkar

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from WillSEOForFood 2002 Days ago #
Votes: 0

The one thing I would add..One problem I have is that I am constantly running into the "marketing department" of a corporation or even sometimes individuals themselves that "read somewhere" about "such and such technique." So they "know all about what to do". They also have "name brand WYSIWYG design product" and begin to tell you that its just a simple "link here" and "link there"... Though there site does not rank and from first glance screams "SPAM!" or just horrible nav like "mypage1a.html".... and after taking five minutes to do the typical once over you see a mountain of corrective work just to get it to point 0. These are the clients you need to be VERY careful with...

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