News Source: http://www.ask-kalena.com
Published: Nov 19, 2008 - 09:10 pm
Story Found By: rishilakhani 1180 Days ago
Category: PPC
"Let me preface this post by saying that I love Google and I’m a big supporter and very early adopter of AdWords pay per click advertising. BUT a recent experience I had with AdWords support staff left me shaking my head and my fist in frustration. And it wasn’t an isolated incident."
4 Comments
Comments
Hah, what a shambles. It was only the other day actually, I was wondering what would happen in the instance where the clients domain was longer than the 35 characters allowed for the display URL so thanks, you have answered my query for me, heh.I certainly won’t be looking forward to such time that I might have to run PPC for a long domain name now based on your experiences. :p
Hey Rishi, thanks so much for the sphinn :-)
Kalena -Although I have had my share of frustrating experiences with AdWords reps I’d have to put this one one you. I have found is better to be proactive with reps and call them (not email) when I 1st have an issue and escalate the conversation if I don’t get the issue resolved in that 1st call.Maybe I read your post wrong?Just my opinion.
@truhat - yeah, except that I’m in New Zealand which makes the timing and cost of calling the US a bit tricky. Also, I would have thought that 4 email exchanges could have solved SOMETHING before it became a phone support issue. Oh well, we got there in the end.